FAQ
1. General Information about the Products
Are your products safe for all breeds and sizes?
Yes, our products are designed to be safe for pets of all breeds and sizes. However, we recommend that you review the product description to ensure it is suitable for your pet's needs.
Are your products made from natural ingredients?
Yes, all Kaya Grooming products contain over 90% natural ingredients. Our goal is to keep our products as natural as possible, as pets' skin and fur require gentle care. It is important to us that our products are as natural as possible, as natural ingredients gently protect and nourish your pet's skin and fur, helping to prevent irritation and dryness.
Do your products require special storage conditions?
We recommend storing Kaya Grooming products in a cool, dry place between 5°C and 25°C. Avoid extreme heat or cold to maintain product quality.
2. Product Use
How often should I use Kaya Grooming products on my pet?
All Kaya Grooming products, including shampoo, conditioner and leave-in conditioner, are gentle enough for regular use. The frequency of use depends on your pet's lifestyle and needs. It is generally recommended to bathe every few weeks, but you can use the products more often if needed.
Do I need to dilute shampoo or conditioner?
No, Kaya Grooming products are ready to use straight from the bottle, so there is no need to dilute them. This provides convenient and effective care.
Do I need to let the product soak in?
For best results, we recommend rubbing the product into your pet's coat and leaving it on for 3-5 minutes before rinsing. This helps the product fully penetrate and nourish the skin and coat, providing deep cleansing and conditioning.
3. Delivery and Delivery Time
How long does delivery take?
Delivery time depends on your location, the selected delivery method, and the selected carrier. Delivery time ranges from 3 to 7 business days.
Do you offer free shipping?
Yes, we offer free shipping on all orders over €30. Don't forget to keep an eye out for our special offers!
How can I contact customer service?
You can contact Kaya Grooming customer service by email or phone. All contact information can be found at the bottom of our website or in the " Contact Us " section.
4. Pet safety
What should I do if my pet accidentally swallows or licks your product?
Kaya Grooming products are safe and water-based, so a small amount should not cause a problem. However, if you are concerned or your pet has ingested a larger amount, we recommend that you contact your veterinarian.
What should I do if my pet has a negative reaction to the product?
If your pet has an adverse reaction to our product, discontinue use immediately and consult your veterinarian. While our products are gentle, each pet is unique and may occasionally experience sensitivity.